Support

Common questions

My row count looks wrong. Can I fix it?

Yes. Tap Undo on the counter to step back, as many times as you need.

How do I move my projects to a new iPhone?

Turn on iCloud for Row & Loop in iOS Settings on both devices. Your projects, patterns and counts sync through your own iCloud, with no account needed.

How do I restore Row & Loop Plus?

Open the Account tab and tap Restore purchases, while signed in with the Apple Account you bought it with.

How do I cancel my subscription?

Subscriptions are managed by Apple. In the app, open the Account tab and tap Plus, or open Settings on your iPhone, tap your name, then Subscriptions, and choose Row & Loop. Cancel at least 24 hours before the trial or period ends to avoid the next charge. For refunds, visit reportaproblem.apple.com.

A pattern didn’t import correctly. What can I do?

On the import check screen, tap Report a problem with this import. Your Mail app opens with a report you can read before sending. You choose whether to include the rows that didn’t read and the pattern file.

Do I need an account?

No. Row & Loop has no accounts or sign-in. Your data stays on your devices and in your own iCloud. To remove it, delete the app and, if you like, its iCloud data in iOS Settings.

Accessibility

Row & Loop is built to work fully with VoiceOver, Voice Control, Switch Control and the largest text sizes. If anything is hard to use with assistive technology, please tell us. Those reports go to the front of the line.